Damaged or defective items must be reported to us within 30 days from the date of delivery. Please email us at firstname.lastname@example.org with your order number and images of the defective item.
A Litt Stik Mini will charge your phone one full time when it is completely dead.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Litt Industries does not impose customs and duty fees. These fees are imposed by your country of residence. We cannot process a refund for any of these fees paid by the customers. If you choose to refuse the package, it will be refunded when it is received back to the warehouse. Please keep in mind, this may take up to 4 weeks.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Oops! If this happens, we apologize for any inconvenience on receiving the wrong item. Please email us at email@example.com with your order number, images of the entire packing slip and the incorrect item. We will get you taken care of!
Unfortunately, once an order is placed, our system does not allow for you to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order if it has not shipped out, so you can reorder and use your discount code.
You can contact us through our contact page! We will be happy to assist you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We are sorry our product did not work out for you! We are happy to offer returns or exchanges on clothing and accessories within 21 days from the date of your purchase. To start the return process, please go to our RA form with the email used to place the order. You will then receive an email detailing the next steps for the return authorization.Please make sure all items are undamaged and in the original packaging.
We are happy to provide returns and exchanges, but at this time we do not issue free shipping labels.
An RA is a return authorization that helps us to process your return or exchange in the most efficient way possible! Once you submit your return on our RA Form, you will receive an approval or denial email within 48 hours. Returns and exchanges must be sent within 7 days of RA approval. If you return is approved write your order number on the package and send it back to us:
1265 N. Balboa
Mesa, AZ 85205
Yes, please make sure to keep all the original packaging and tags. Items cannot be returned without these! Thank You for understanding.
-Signs of misuse
-Item(s) missing pieces
-Signs of wear (dents, scratches, etc)
Shipping fees are non-redundable
Yes, you can return your Amazon purchase directly through us, with proof of purchase.